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Privacy policy



Last updated: 18.05.2018

KIM’S CHOLOCATES NV, a limited liability company under Belgian law, (hereinafter: “KIM’S CHOCOLATES”, “us", "we", or "our") operates https://www.kimchoc.be (the "Site"). This privacy policy applies to all our services and products. You should be aware that we cannot be held responsible for the privacy policy of other sites and sources.
KIM’S CHOCOLATES, with registered offices at 3300 Tienen, Grijpenlaan 11, Belgium, registered under company registration number 0479.966.787, will act as the data controller in the framework of this privacy policy. By ticking the “I agree to receive newsletters from Kim's Chocolates” box, you provide your consent with the specific aspects of this privacy policy.
Whenever important changes are made to this policy, we will ask for your consent once again. KIM’S CHOCOLATES respects the privacy of all users of its Site and all parties that have provided us with personal data and shall ensure the personal information you provide is treated confidentially. We are aware of the trust you place in us. We see it as our responsibility to protect your privacy. On this page, we will let you know what information we collect when you use our Site, why we collect it and how we improve your user experience. Thus, you will understand exactly how we work.


Only when you fill out the contact form provided on our website or the form submitted to you at fairs and other commercial events, will we process the following types of Personal Data:
• First name
• Name
• Email
We can collect some Personal Data through the use of cookies: see title V of this Privacy Policy.
Some other (Personal) Data can be collected without the use of cookies. They can only be read and used during your visit to our Site:
1° Your IP-address (used e.g. for preventing double voting and location based advertising);
2° cookie data;

When we receive Personal Information from third parties we will inform you personally. As a rule, we do not receive Personal Data from third parties.


Your Personal Data will be used to enable us to optimize our product offerings and the associated services we render and the content we provide. In certain cases when we are under a legal requirement to process Personal Data, like age limits, we will process these Personal Data.
Secondly, we may use your Personal Data for direct marketing purposes, such updates on new or existing products.
We may also use your Personal Data for statistical purposes and to improve our services and product. These processing activities are thus based on a justified legitimate interest of KIM’S CHOCOLATES.


Your Personal Data will only be processed for as long as this is necessary for the purposes mentioned above. Unless there is a justified reason to retain the Personal Data, for example within the framework of customer relation management, your Personal Data will be deleted one month after you failed to visit our Site or placed an order during a consecutive period of 3 years.


You can get access to your Personal Data and rectify or erase them, free of charge. You also have the right to restrict the processing of your Personal Data.
If you do not wish to receive newsletters or information about our products or services, you can at any moment and without any need for justification, object to the processing of your Personal Data for these purposes (“unsubscribe”). You can do this by sending us an e-mail at info@kimchoc.be. You can also do this by clicking on the unsubscribe link in our advertising e-mails.
Moreover, you have the right to data portability for the Personal Data you have provided to KIM’S CHOCOLATES. If you want more information on your rights, you can always contact us or take a look at the website of the Belgian Data Protection Authority: https://www.privacycommission.be/en.
Please note that you have the right to file a complaint with the Belgian Data Protection Authority if you feel that we have not treated your Personal Data correctly.
To exercise these rights, we ask you to send a clear request, to the address mentioned below, that states clearly what it is you want to know, rectify or erase. This request needs to be signed and dated and contain a copy of the front side of your identity card.
You should specifically motivate your request if you want to rectify or erase Personal Data or restrict the processing thereof. Once these conditions are fulfilled, KIM’S CHOCOLATES will execute your request as soon as possible and send you a message on this matter.


Cookies are small files that are saved on your computer when you visit web pages. They contain information linked to a web browser and the specific website. They are saved in a specific folder on your hard drive. If you return to a specific website, this page can recognize the visitor by means of the cookie and further elaborate the history.
Cookies are used to increase visitor-friendliness: by identifying visitors with a cookie, they do not always have to enter the same data such as login information or screen settings every time you visit the website.
Often a distinction is made between two large groups of cookies:
  • First party cookies: these cookies are created by a website to have the web page function better. They regulate the technical part of a site, such as a language choice or remembering the products in the shopping basket in an online store. The visited website creates and places first party cookies.
  • Third party cookies: these cookies are created and placed on your computer by another (third) party than the website you visit. They remember the behavior of a surfer. Examples are social media such as Facebook or Twitter, but Google Analytics as well. This is the system used most to measure website visits.
Cookies required for the correct functioning of the site do not require permission. All other cookies do.
We will only use first party cookies to help improve your user experience on the site. We do this by recording specific information about the user such as the language chosen, the pages visited and the duration of the visits.
How to manage cookies?
You can do so by adapting your browser settings. You can choose to block cookies or to accept only cookies from specific websites.
Below, you will find an overview of the possibilities the browsers offer to manage cookies.
  • Google Chrome: Open your browser. Click the Chrome menu and choose settings. Click display advanced settings and then the button Settings for content in the 'Privacy' section. In the 'Cookies' section, you can edit your cookies settings and remove cookies.
  • Internet Explorer: Open your browser. Click Tools and then Internet options. Click the 'Privacy' section and choose the level you want with the slide control. You can also change this manually by clicking Advanced. A distinction is made between permanent direct cookies (first party cookies), permanent indirect cookies (third party cookies) and temporary cookies (session cookies). You can remove cookies by means of the main screen of internet options.
  • Mozilla Firefox: Open your browser. Select Privacy. Set Firefox to Use adapted settings for history. To switch cookies on, put a checkmark with Accept cookies of websites. To switch off cookies, remove this checkmark. Firefox also gives you the possibility to switch off cookies of third parties (third party cookies). Furthermore, you can set for how long cookies can be kept. Click Show cookies and you can remove one or several cookies.
  • Safari: Open your browser. In Safari, cookie administration is limited to one screen. In tab sheet Preferences click Privacy. You then have three possibilities to accept cookies. Via Show Cookies you can also remove cookies.
  • Opera: Open your browser. Click the Extra menu and then Preferences. Via Advanced and Cookies you can set your cookies settings. You also have the possibility to have new cookies removed automatically when you close each Internet session. Moreover, you can decide about each cookie that is sent to your computer. You do this by clicking Ask me before accepting cookies. Each time a site wants to save a cookie, a dialog box is displayed.


KIM’S CHOCOLATES has taken all reasonable and appropriate technical and organizational measures to ensure that your Personal Information is processed securely.
If you have any questions on these security measures, feel free to contact us at the address mentioned below.
Within KIM’S CHOCOLATES, the Personal Data is only available for people who need to have access to them in relation to their job.
At no moment in time, we will sell or rent out your Personal Data to Third parties. Occasionally we may use an external processor. If we do this, we will always ensure that your information is handled confidentially and in a safe manner. We also always draw up a contract with these processors. This way the processor will never be allowed to use your data on their own initiative and your data have to be erased as soon as the processor has finished the assignment.


For all your questions regarding this Privacy Policy, you should contact us at the following e-mail address: privacy@kimchoc.be.
If you have any complaints regarding the processing of Your Personal Data, you should first address this complaint to the following address by registered mail:
Data Protection desk
Grijpenlaan 11
3300 Tienen
Afterward, you can contact your Data Protection Authority to assist you or to file a complaint.

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